Level 2 Certificate in Understanding Retail Operations
Course Overview
Our level 2 certificate in understanding retail business is great for both individuals interested in retail operations, as well as employers looking for health training courses for their staff. This certificate in understanding retail operations aims to help develop your understanding of retail terminology, understanding the retail selling process and provide training in other retail operations, including effective customer service, teamwork and what to expect when working in the retail sector.
Key Information
Course Length
12 weeks
Course Level
Level 2
Awarding Body
TQUK
(E-certificates upon achievement)
Learning Method(s)
Paper materials
Online assessment
Paper assessment
For Individuals
Cost and Funding Information
Study this course
Unit 1: Understanding customer service in the retail sector
Learn effective customer service in retail business whilst looking into customer needs, service procedures and complaints.
Unit 2: Understanding the retail selling process
Increase your understanding of the benefits of product knowledge and how to use questions to identify customer needs.
Unit 3: Understanding how individuals and teams contribute to the effectiveness of a retail business
Explore various aspects involved in the effectiveness of a retail business, including employment rights and responsibilities and the importance of effective teamwork and communication skills.
Unit 4: Understanding how a retail business maintains health and safety on its premises
Increase your understanding of health and safety in a retail environment, including what actions to take in an emergency and what is safe working practice.
Unit 5: Understanding retail consumer law
Examine consumer legislation, which includes protection against unfair trading practices. Learn about the consequences for businesses and employees of contravening retail law.
Unit 6: Understand how to deal with customer queries and complaints in a retail environment
Gain an understanding of how to resolve queries and complaints in a retail environment and how this could contribute to customer confidence.
Unit 7: Understanding the handling of customer payments in a retail business
Develop an understanding of the different payment methods accepted from retail customers and the risks involved in handling payments. This will cover the key responsibilities of a retail cashier.
Unit 8: Understanding the control, receipt and storage of stock in a retail business
Develop an understanding of the importance of having the right stock levels and learn how goods are received and how stock should be stored to prevent damage or loss.